How we handle your information.

We collect information you provide directly to us, information generated as part of delivering a service, and limited technical information collected automatically when you use our website.

• Identity and contact details — name, email address, phone number, postal or office address.
• Travel and immigration details — passport information, visa history, travel itineraries, and supporting documents you submit for a specific service.
• Payment information — billing details processed through our payment partners; MariePrime does not store full card numbers.
• Enquiry and communication records — messages sent through our contact forms, WhatsApp, email, or phone.
• Technical data — IP address, browser type, device information, and pages visited, collected via standard web analytics.

We use the information we collect to:

• Deliver the specific service you have requested, such as visa processing, flight booking, or logistics coordination.
• Communicate with you about enquiries, bookings, applications, and service updates.
• Process payments and maintain accurate financial and service records.
• Improve our website, services, and customer support based on usage patterns.
• Meet legal, regulatory, and immigration-authority requirements relevant to the service provided.
• Send newsletters or promotional updates, but only where you have opted in and you may unsubscribe at any time.

We do not sell personal information. We share information only where necessary to deliver a service or where required by law, including with:

• Airlines, hotels, insurers, and other travel-industry partners required to fulfil a booking.
• Government, embassy, and immigration authorities where required to process a visa or travel-document application.
• Payment processors and banking partners for the purpose of completing transactions.
• Professional advisors (legal, accounting) where necessary for compliance or dispute resolution.
• Regulators or law-enforcement bodies where disclosure is required by applicable law.

We retain personal information for as long as necessary to provide the service you requested, comply with legal and regulatory obligations (including immigration and financial record-keeping requirements), resolve disputes, and enforce our agreements. Documents submitted for a specific visa or travel application are retained only for the period required to complete that application and any statutory retention period thereafter, after which they are securely deleted or anonymised.

Our website uses cookies and similar technologies to keep the site functional, remember your preferences, and understand how visitors use our pages. You can control or disable cookies through your browser settings; doing so may affect certain features of the website.

We apply reasonable administrative, technical, and physical safeguards to protect personal information against unauthorised access, alteration, or disclosure. Documents involving travel and immigration data are handled by authorised personnel only and shared with third parties strictly on a need-to-know basis. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information, object to certain processing, and withdraw consent where processing is based on consent. To exercise any of these rights, contact us using the details at the end of this policy — we will respond within a reasonable timeframe.

Our services are intended for individuals who are at least 18 years old, or minors travelling under the supervision and documented consent of a parent or legal guardian who submits the required information on their behalf. We do not knowingly collect personal information directly from unsupervised minors.

Our website may link to third-party websites, such as airline or hotel booking portals. We are not responsible for the privacy practices or content of third-party sites, and we encourage you to review their respective privacy policies.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when this policy was last revised. Continued use of our website or services after an update constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or how we handle your information, please reach out using the contact details listed on our Contact page or in the footer of this website.